Shop Policy

Ultimate Scavenger Hunts, most of our products are in digital format. They are the intellectual property of Ultimate Scavenger Hunts, and are not allowed for resale, redistribution, to make copies to distribute for free or for sale. This is the livelihood of Ultimate Scavenger Hunts. Please be respectful of our products and digital content. Please do not distribute without our written consent. They are for personal use only.

Refunds

Ultimate Scavenger Hunts (https://ultimatescavengerhunts.com) may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://ultimatescavengerhunts.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product, our products can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network. If the problem persists email amber@ultimatescavengerhunts.com to try and resolve the issue.

Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to amber@ultimatescavengerhunts.com for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to evaluate the information provided online about the product, before purchase ( in the form of video overviews, demo links, product samples, screenshots, etc…) of each type of the product offered before making a purchase.

I do sincerely hope you enjoy our products, as most are digital they can’t be returned. But if you are not happy please make a request for a refund within 30days of your purchase date, and refunds will be determined on a case by case basis.

By using our site ultimatescavengerhunts.com and purchasing, downloading, subscribing you are agreeing to our terms of service.

Please email amber@ultimatescavengerhunts.com with concerns & requests.

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